Terms of Service
PLEASE READ THESE TERMS CAREFULLY. These Terms of Service ("Terms") constitute a legally binding agreement between you and Ciphyrs Technologies Private Limited ("Ciphyrs," "we," "us," or "our") governing your use of the Ciphyrs platform, APIs, SDKs, plugins, extensions, and websites (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms.
1. Eligibility and Account Registration
1.1 Eligibility
You must be at least 18 years of age and have the legal capacity to enter into a binding contract to use Ciphyrs. By using the Services, you represent that you meet these requirements. If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind the organization.
1.2 Account Registration
You must provide accurate and complete registration information. You are responsible for maintaining the security of your account credentials. You must notify us immediately at info@ciphyrs.com of any unauthorized use of your account. Ciphyrs is not liable for losses resulting from unauthorized access due to your failure to secure your credentials.
1.3 API Keys
API keys are authentication credentials that grant access to the Services. You are solely responsible for all activity occurring under your API keys. Do not share API keys in public repositories, client-side code, or any location accessible to unauthorized users. Compromised keys must be revoked immediately through the dashboard.
2. Acceptable Use Policy
You agree to use the Services only for lawful purposes and in accordance with these Terms. You may NOT use Ciphyrs to:
- Violate any applicable law, regulation, or third-party rights, including data protection laws in your jurisdiction.
- Process personal data of individuals without a lawful basis (consent, contract, legal obligation, or legitimate interest).
- Attempt to reverse-engineer, decompile, or disassemble any part of the Services.
- Use the Services to store, transmit, or mask personal data that you do not have authorization to process.
- Attempt to circumvent rate limits, quotas, or access controls.
- Resell or provide unauthorized access to the Services to third parties without a written reseller agreement.
- Use the Services in any application that processes health, financial, or other sensitive data in jurisdictions where you lack appropriate authorizations or licenses.
- Conduct denial-of-service attacks or introduce malicious code into the Services.
- Use automated means (other than our APIs) to access, scrape, or collect information from the Services.
3. Subscription Plans and Billing
3.1 Plans and Pricing
Ciphyrs offers Free, Pro, Team, and Enterprise subscription plans. Pricing is as listed on our Pricing page at the time of subscription. We reserve the right to change prices with 30 days' notice.
3.2 Billing Cycles
Paid plans are billed monthly or annually in advance. Annual plans are non-refundable except as stated in Section 3.5. Monthly plans renew automatically unless cancelled at least 24 hours before the renewal date.
3.3 Taxes
All prices are exclusive of applicable taxes. For customers in India, GST will be charged at applicable rates. You are responsible for determining and remitting any taxes applicable in your jurisdiction.
3.4 Quota Overages
If you exceed your monthly scan quota, API requests will return HTTP 429. You will not be automatically charged for overages. You must upgrade your plan to restore access. Unused quota does not roll over to the next month.
3.5 Refunds
Monthly plans: We offer a pro-rated refund if you cancel within 7 days of the most recent billing date. Annual plans: We offer a pro-rated refund within 30 days of the annual billing date. Enterprise contracts: Governed by your Order Form. Free plan: No refunds (there is nothing to refund).
3.6 Payment Failure
If payment fails, we will attempt to charge the payment method three times over 7 days. If payment remains unsuccessful, your account will be downgraded to the Free plan and vault data may be subject to immediate TTL reduction to 7 days.
4. Data Processing and Privacy
4.1 Your Data Ownership
You retain all ownership rights to Customer Data (the text you submit for PII scanning). Ciphyrs claims no intellectual property rights over your Customer Data.
4.2 Data Processing Agreement
For customers in the EU or processing EU resident data, our Data Processing Agreement (DPA) is available upon request at info@ciphyrs.com and is incorporated into these Terms by reference upon execution. The DPA governs Ciphyrs's role as a data processor under GDPR Article 28.
4.3 Zero-Knowledge Commitment
Ciphyrs does not read or retain the original PII values in your Customer Data in plaintext form. All PII is encrypted immediately upon detection. Operational logs contain only token IDs and entity types, never original PII values.
4.4 Vault TTL and Data Deletion
Vault data is automatically deleted when the configured TTL expires. You can also trigger immediate deletion via the API. Upon account termination, all vault data is deleted within 72 hours.
5. Intellectual Property
5.1 Our IP
Ciphyrs retains all intellectual property rights in the Services, including the NER models, detection algorithms, APIs, SDKs, websites, documentation, and trademarks. Ciphyrs™ is a registered trademark of Ciphyrs Technologies Private Limited. These Terms do not transfer any ownership rights to you.
5.2 License Grant
We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services in accordance with these Terms and your subscription plan. This license terminates immediately upon account termination.
5.3 Feedback
If you provide feedback, suggestions, or feature requests about the Services, you grant Ciphyrs an irrevocable, perpetual, royalty-free license to use and incorporate that feedback into the Services without any obligation to you.
6. Service Availability and SLAs
6.1 Uptime Commitment
Free plan: No uptime commitment. Pro plan: 99.9% monthly uptime. Team plan: 99.9% monthly uptime. Enterprise plan: 99.99% monthly uptime (governed by Enterprise Order Form).
6.2 Downtime Credits
If monthly uptime falls below the committed threshold (Pro/Team), we will credit your account with service credits calculated as: (Minutes of excess downtime × Monthly fee) / Total minutes in the month. Credits apply to future invoices. They are not refundable as cash.
6.3 Exclusions
Scheduled maintenance (with 48h notice), force majeure events, misuse of the Services, or failures caused by third-party services outside our control are excluded from SLA calculations.
7. Confidentiality
Each party agrees to maintain the confidentiality of the other party's Confidential Information using at least the same degree of care it uses for its own confidential information, but in no event less than reasonable care. "Confidential Information" includes API keys, pricing, technical architecture, and non-public business information. This obligation survives termination of these Terms for a period of 5 years.
8. Disclaimers and Limitation of Liability
8.1 Disclaimer of Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. CIPHYRS DOES NOT WARRANT THAT THE SERVICES WILL DETECT ALL PII OR THAT DETECTION IS 100% ACCURATE.
8.2 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CIPHYRS'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL CIPHYRS BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL.
8.3 Compliance Responsibility
While Ciphyrs is designed to assist with regulatory compliance, Ciphyrs is not a legal advisor. You are solely responsible for ensuring your use of the Services complies with applicable data protection laws, regulations, and contractual obligations. Ciphyrs does not guarantee that use of the Services will result in regulatory compliance.
9. Indemnification
You agree to indemnify, defend, and hold harmless Ciphyrs, its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your violation of these Terms; (b) your use of the Services in violation of applicable law; (c) any claims by third parties arising from your processing of their personal data using Ciphyrs; or (d) your infringement of any intellectual property or privacy rights.
10. Termination
10.1 Termination by You
You may terminate your account at any time via the Dashboard settings or by emailing info@ciphyrs.com. Termination is effective at the end of your current billing period (monthly) or subject to refund terms (annual). All vault data is deleted within 72 hours of termination.
10.2 Termination by Ciphyrs
We may suspend or terminate your account immediately if you: violate these Terms; fail to pay fees after the grace period; engage in activity that poses a security risk to Ciphyrs or other customers; or are required to do so by applicable law.
10.3 Effect of Termination
Upon termination: your license to use the Services ends immediately; your API keys are revoked; your vault data is permanently deleted within 72 hours; any outstanding fees become immediately due.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Republic of India, without regard to conflict of law principles. Any disputes arising from these Terms shall first be subject to good-faith negotiation for 30 days. Unresolved disputes shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996 (India). The seat of arbitration shall be Bangalore, Karnataka, India. The language of arbitration shall be English.
Notwithstanding the foregoing, either party may seek injunctive relief in any competent court of jurisdiction to prevent irreparable harm.
For customers in the EU: Nothing in these Terms limits your rights to bring a claim before your local data protection authority or courts of your country of residence.
12. Modifications to Terms
We reserve the right to modify these Terms at any time. For material changes, we will provide at least 30 days' notice by email and via a prominent notice on our website. Your continued use of the Services after the effective date of changes constitutes acceptance. If you object to the changes, your remedy is to terminate your account before the changes take effect.
13. General Provisions
- Entire Agreement: These Terms, together with the Privacy Policy, Cookie Policy, and any Order Form or DPA, constitute the entire agreement between you and Ciphyrs.
- Severability: If any provision is found unenforceable, the remaining provisions continue in full effect.
- Waiver: Failure to enforce any provision is not a waiver of our right to enforce it in the future.
- Assignment: You may not assign your rights under these Terms without our written consent. We may assign them in connection with a merger or acquisition.
- Force Majeure: Neither party is liable for delays or failures resulting from causes beyond their reasonable control.
14. Contact Information
For legal inquiries or contract matters:
Ciphyrs Technologies Private Limited
Electronic City, Bangalore, Karnataka 560100
Email: info@ciphyrs.com